Global 24/7 Emergency Hotline

Global 24/7 Emergency Hotline

Immediate support during critical incidents

In case of security or medical related incidents, travellers can contact our global 24/7 emergency hotline and receive immediate support. The emergency hotline is a core pillar of your travel risk management.

Emergency hotline

Having a single phone number that business travellers can call during a critical incident is paramount to their capability to communicate with your organization.

Proactive monitoring

According to a predefined timetable, our experienced crisis managers contact your travellers to check their current status and well-being. If travellers cannot be contacted during predefined time-slots, a previously established emergency protocol is activated to immediately support your traveller.

Support on call

Travellers calling the global 24/7 emergency hotline receive immediate support by one of our experienced crisis managers to their specific situation. An establish process defines who within your organization will be informed about incoming phone calls.

On the ground support

In case of highly critical or dangerous incidents we can mobilize a security team or other support personnel to safeguard your traveller on the ground. Our crisis manager will coordinate in close contact with your organization the required level of support. 

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Contact details

SmartRiskSolutions GmbH
Noerdliche Muenchner Strasse 14a
82031 Gruenwald

T: +49 (89) 1250 3247 0
E: info(at) 

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Use the form to contact us for general inquiries, to request a quote for our services or if you have a question or comment.

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