Crisis Communication

Crisis Communications

Maintaining the power of interpretation in a crisis

Many incidents only develop into crises through media or public exposure. Especially through social media the reaction time for those affected is very short. Preparation of crisis communication before a critical event is crucial in order to be able to act quickly and protect one's own reputation during a crisis.


We support your crisis communication before, during and after a crisis.

Concepts and plans


  • Issue management and early warning systems
  • Development of handbooks for crisis communication
  • Preparation of catalogues of frequently asked questions (FAQ), checklists and other tools of crisis communication
  • Establishing interfaces to the crisis management team and other business units


  • Media and camera training for press spokespersons and senior management
  • Simulation exercises for crisis communication
  • Simulation to strengthen your social media crisis communication

Assistance with crisis communication

With our experienced consultants (including former journalists), we are at your side 24/7 in the event of a critical event and support you in the various aspects of internal and external crisis communication. We help you to be a source of reliable information for your staff, customers, media and the public.


We offer the following services in the event of an incident:


  • Media monitoring (traditional and social media)
  • Assisting in the stakeholder analysis for crisis communication
  • Developing a communication strategy tailored to the current case
  • Drafting statements for internal and external crisis communication
  • Preparation and implementation of press conferences.

Dates, events and presentations

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Contact details

SmartRiskSolutions GmbH
Noerdliche Muenchner Strasse 14a
82031 Gruenwald

T: +49 (89) 1250 3247 0
E: info(at) 

Contact form

Use the form to contact us for general inquiries, to request a quote for our services or if you have a question or comment.

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