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Worldwide Business Travel Assistance
SmartTravelAssistance is a service that enables your travellers to call our 24/7 Global Emergency Hotline and receive immediate support of medical or security specialists. Together with our partner we are not only capable to deliver remote support, but on-the-ground as well, in cases when travellers require immediate assistance.
Global 24/7 Emergency Hotline
Our 24/7 emergency hotline is the foundation for the reliable support of your travellers during critical incidents.
- Incoming calls from your travellers are handled by our experienced and multilingual staff
- The reception process ensures that all relevant data of the traveller is noted allowing us to contact the traveller in case of a connection loss
- After the reception process that call is handed over to our security or medical specialist for further support.
- We inform the employer about the incidents and take if required further steps to support the traveller on the ground
Security support
Our security specialist will provide immediate assistance to support the travellers. Issues can range from stolen or lost documentation, criminal incidents, demonstration, or others. While some of the incidents can be remedies on the phone, some require immediate assistance at the traveller's location. In close coordination with the employer our network of security providers initiates measures to support your traveller.
Medical support
Our partner for medical assistance provides support to traveller before and during trips abroad. Our partner is experienced in handling medical emergencies and is capable of providing the best possible medical care, ranging from recommendations for doctors, provision of medication, hospitalization or medical evacuation.
Security information system including traveller tracking
The security information system is a cornerstone in your travel risk management. It supports your travellers before, during and after business travel with up to date security information of your trip destination. The system combines information, early-warning and communication features:
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Travellers receive country and city information automatically before departure
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Business travellers receive security alerts to stay informed about events happening around them
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The system provides a visual overview or your business travellers, where they are and if incidents occured in their vicinity
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The traveller has access to an app that allows easy access to security information. Furthermore, the app allows travellers to contact their corporate emergency hotline in case of an incident
Psychological Care
A team of multilingual psychologists helps employees and family members affected by traumatic events to process what they have experienced. Employers as well may receive support in dealing with the traumatized employees.
Crisis response in case of critical incidents
In the event of crititcal incidents such as kidnapping, extortion, missing employees, arrest of travellers or evacuation due to political unrest, our international crisis response team will support your crisis management organization. Our global response team works for renowned insurers.
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